Returns and Refunds Policy

We want customers to be satisfied with their purchases from Mzansi Select.

Returns

You may request a return within 7 days of receiving your order.

To be eligible for a return, the item must be unused, in its original condition, and in its original packaging where applicable.

Some items may not be eligible for return for hygiene, safety, or supplier restrictions. If this applies, we will explain this when reviewing your request.

Damaged, incorrect, or faulty items

Please contact us as soon as possible if your item arrives damaged, faulty, or different from what you ordered.

We may ask for photos or other details so that we can review the issue with the supplier or fulfilment partner.

Refunds

Refunds are assessed after the return or issue has been reviewed.

If approved, refunds will be processed using the original payment method where possible. Bank and payment provider processing times may apply.

Return shipping

Return shipping arrangements will depend on the reason for the return and the supplier or fulfilment process.

If the return is due to our error, a damaged item, or an incorrect item, we will guide you on the next steps.

How to request a return or refund

Contact us through the support details on our Contact page. Include your order number, contact details, and a short explanation of the issue.